Customer Service & Operations Recruiting
Your Call Center Director drives service levels, agent performance, and operational efficiency. We recruit directors who transform contact centers into customer satisfaction engines.
Multi-Site
Contact Center Leadership
WFM
Workforce Management Expert
30 Days
To Qualified Shortlist
Every day a Call Center Director position stays open, your organization loses ground.
Call center agent turnover averages 30–45% annually — director leadership is the primary retention lever
Directors must manage WFM, quality assurance, technology platforms, and agent development
Finding leaders who can drive efficiency while maintaining agent engagement is the key challenge
We recruit call center directors with multi-site management experience, WFM expertise, and a track record of improving both service levels and agent retention.
Our fees are significantly lower than traditional staffing firms, and our focus is immediate — no drawn-out timelines, no inflated markups, no revolving door of candidates. You get a dedicated recruiting partner laser-focused on filling your role with the right person, fast.
Every candidate undergoes credential verification, behavioral interviews, background checks, and reference validation before you see a single résumé.
One point of contact who learns your organization, culture, and requirements — no hand-offs, no wasted time.
Our process delivers a qualified shortlist fast — without sacrificing the due diligence that protects your hire.
A proven, four-step process designed for speed and precision.
We learn your organization, culture, and exactly what this hire needs to look like — technically and culturally.
Our recruiters activate confidential networks, referral channels, and specialty pipelines to build your candidate pool.
Candidates are screened through structured interviews, credential checks, and reference calls. Only the best reach your desk.
We support offer negotiations, start-date logistics, and onboarding coordination to ensure a smooth transition.
Request a complimentary search proposal. We'll outline our approach, timeline, and investment — no obligation.
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Founded by Sophia Pettey, JD, LL.M., MBA
