Customer Service & Operations Recruiting
Retention managers build programs and processes that keep customers from leaving. We recruit professionals who analyze churn, design save strategies, and improve lifetime value.
Churn
Analysis & Prevention
LTV
Lifetime Value Optimization
30 Days
To Qualified Shortlist
Every day a Customer Retention Manager position stays open, your organization loses ground.
Reducing churn by just 5% increases profits by 25–95% — retention leadership pays for itself
Retention managers must analyze churn drivers, design interventions, and measure win-back effectiveness
Finding candidates with both data analysis skills and customer empathy is the key challenge
We source retention managers with churn analysis expertise, save program design experience, and the data skills to measure and improve retention effectiveness.
Our fees are significantly lower than traditional staffing firms, and our focus is immediate — no drawn-out timelines, no inflated markups, no revolving door of candidates. You get a dedicated recruiting partner laser-focused on filling your role with the right person, fast.
Every candidate undergoes credential verification, behavioral interviews, background checks, and reference validation before you see a single résumé.
One point of contact who learns your organization, culture, and requirements — no hand-offs, no wasted time.
Our process delivers a qualified shortlist fast — without sacrificing the due diligence that protects your hire.
A proven, four-step process designed for speed and precision.
We learn your organization, culture, and exactly what this hire needs to look like — technically and culturally.
Our recruiters activate confidential networks, referral channels, and specialty pipelines to build your candidate pool.
Candidates are screened through structured interviews, credential checks, and reference calls. Only the best reach your desk.
We support offer negotiations, start-date logistics, and onboarding coordination to ensure a smooth transition.
Request a complimentary search proposal. We'll outline our approach, timeline, and investment — no obligation.
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Founded by Sophia Pettey, JD, LL.M., MBA
