Customer Service & Operations Recruiting
Your Operations Director ensures consistent, efficient service delivery across all channels. We recruit directors who optimize processes, manage teams, and drive KPI performance.
Lean/Six Sigma
Process Improvement
Multi-Channel
Operations Experience
45 Days
To Qualified Shortlist
Every day a Operations Director position stays open, your organization loses ground.
Operations directors must manage SLAs, staffing models, and process improvement simultaneously
The role requires balancing cost reduction with service quality and employee engagement
Finding leaders with both strategic vision and operational execution skills is challenging
We recruit operations directors with service industry experience, Lean/Six Sigma methodology, and the leadership skills to build high-performing operations teams.
Our fees are significantly lower than traditional staffing firms, and our focus is immediate — no drawn-out timelines, no inflated markups, no revolving door of candidates. You get a dedicated recruiting partner laser-focused on filling your role with the right person, fast.
Every candidate undergoes credential verification, behavioral interviews, background checks, and reference validation before you see a single résumé.
One point of contact who learns your organization, culture, and requirements — no hand-offs, no wasted time.
Our process delivers a qualified shortlist fast — without sacrificing the due diligence that protects your hire.
A proven, four-step process designed for speed and precision.
We learn your organization, culture, and exactly what this hire needs to look like — technically and culturally.
Our recruiters activate confidential networks, referral channels, and specialty pipelines to build your candidate pool.
Candidates are screened through structured interviews, credential checks, and reference calls. Only the best reach your desk.
We support offer negotiations, start-date logistics, and onboarding coordination to ensure a smooth transition.
Request a complimentary search proposal. We'll outline our approach, timeline, and investment — no obligation.
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Founded by Sophia Pettey, JD, LL.M., MBA
