Customer Service & Operations Recruiting
QA managers design and manage quality programs that ensure consistent service delivery. We recruit quality professionals who build measurement frameworks and drive continuous improvement.
ISO
Quality Framework Expertise
Calibration
Program Design & Management
3 Weeks
To Qualified Shortlist
Every day a Quality Assurance Manager position stays open, your organization loses ground.
Quality failures cost service organizations 15–20% of revenue in rework, complaints, and churn
QA managers must build calibration programs, scoring rubrics, and agent coaching frameworks
Finding candidates with both quality methodology and service industry experience is challenging
We source QA managers with ISO/quality framework experience, contact center quality program expertise, and the coaching skills to drive agent performance improvement.
Our fees are significantly lower than traditional staffing firms, and our focus is immediate — no drawn-out timelines, no inflated markups, no revolving door of candidates. You get a dedicated recruiting partner laser-focused on filling your role with the right person, fast.
Every candidate undergoes credential verification, behavioral interviews, background checks, and reference validation before you see a single résumé.
One point of contact who learns your organization, culture, and requirements — no hand-offs, no wasted time.
Our process delivers a qualified shortlist fast — without sacrificing the due diligence that protects your hire.
A proven, four-step process designed for speed and precision.
We learn your organization, culture, and exactly what this hire needs to look like — technically and culturally.
Our recruiters activate confidential networks, referral channels, and specialty pipelines to build your candidate pool.
Candidates are screened through structured interviews, credential checks, and reference calls. Only the best reach your desk.
We support offer negotiations, start-date logistics, and onboarding coordination to ensure a smooth transition.
Request a complimentary search proposal. We'll outline our approach, timeline, and investment — no obligation.
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Founded by Sophia Pettey, JD, LL.M., MBA
