Customer Service & Operations Recruiting
Service delivery managers ensure services meet contractual SLAs and client expectations. We recruit SDMs who manage service performance, escalations, and continuous improvement.
ITIL
Service Management Certified
SLA
Performance Management
30 Days
To Qualified Shortlist
Every day a Service Delivery Manager position stays open, your organization loses ground.
SLA failures trigger penalties, client dissatisfaction, and contract non-renewals
SDMs must manage service teams, client relationships, and internal escalations simultaneously
Finding managers with both ITIL framework knowledge and client management skills is challenging
We source service delivery managers with ITIL certification, SLA management experience, and the client relationship skills to maintain and grow service contracts.
Our fees are significantly lower than traditional staffing firms, and our focus is immediate — no drawn-out timelines, no inflated markups, no revolving door of candidates. You get a dedicated recruiting partner laser-focused on filling your role with the right person, fast.
Every candidate undergoes credential verification, behavioral interviews, background checks, and reference validation before you see a single résumé.
One point of contact who learns your organization, culture, and requirements — no hand-offs, no wasted time.
Our process delivers a qualified shortlist fast — without sacrificing the due diligence that protects your hire.
A proven, four-step process designed for speed and precision.
We learn your organization, culture, and exactly what this hire needs to look like — technically and culturally.
Our recruiters activate confidential networks, referral channels, and specialty pipelines to build your candidate pool.
Candidates are screened through structured interviews, credential checks, and reference calls. Only the best reach your desk.
We support offer negotiations, start-date logistics, and onboarding coordination to ensure a smooth transition.
Request a complimentary search proposal. We'll outline our approach, timeline, and investment — no obligation.
© 2026 GOHRSolutions. All rights reserved.
Founded by Sophia Pettey, JD, LL.M., MBA
