Customer Service & Operations Recruiting
Workforce planning managers forecast demand and optimize staffing to meet service levels. We recruit WFM professionals who balance labor costs with customer experience through data-driven planning.
WFM
Platform Expertise (NICE, Verint)
Forecasting
Demand Modeling Skills
30 Days
To Qualified Shortlist
Every day a Workforce Planning Manager position stays open, your organization loses ground.
Overstaffing wastes 15–20% of labor budgets while understaffing damages customer satisfaction
WFM managers must master forecasting models, scheduling tools, and real-time adherence monitoring
Finding candidates with both statistical forecasting skills and operational management ability is rare
We recruit WFM managers with contact center workforce management experience, forecasting expertise, and the analytical skills to optimize your labor investment.
Our fees are significantly lower than traditional staffing firms, and our focus is immediate — no drawn-out timelines, no inflated markups, no revolving door of candidates. You get a dedicated recruiting partner laser-focused on filling your role with the right person, fast.
Every candidate undergoes credential verification, behavioral interviews, background checks, and reference validation before you see a single résumé.
One point of contact who learns your organization, culture, and requirements — no hand-offs, no wasted time.
Our process delivers a qualified shortlist fast — without sacrificing the due diligence that protects your hire.
A proven, four-step process designed for speed and precision.
We learn your organization, culture, and exactly what this hire needs to look like — technically and culturally.
Our recruiters activate confidential networks, referral channels, and specialty pipelines to build your candidate pool.
Candidates are screened through structured interviews, credential checks, and reference calls. Only the best reach your desk.
We support offer negotiations, start-date logistics, and onboarding coordination to ensure a smooth transition.
Request a complimentary search proposal. We'll outline our approach, timeline, and investment — no obligation.
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Founded by Sophia Pettey, JD, LL.M., MBA
